Return & Refund Policy

Our Promise to You

At 【请替换：店铺名称】, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to assist you. Please review our return and refund policies below, which outline how to return items and how refunds are processed.

Return Eligibility

We accept returns on most items within 14 days of receipt. To qualify for a return, the item must meet the following conditions:

Be in its original, unused condition, with all tags and packaging intact.
Not be marked as a final sale item (these items will be clearly identified on the product page).
Be returned within 14 days of delivery.

Please note: Customized or personalized products cannot be returned unless they are defective or damaged.

How to Initiate a Return

To begin the return process, please follow these steps:

Contact Customer Service: Email us at 【请替换：客服邮箱】 with your order number and reason for return.
Receive Return Authorization: Our team will review your request and provide you with a Return Authorization (RA) number along with detailed return instructions.
Ship Your Item Back: Securely package the item, preferably in its original packaging, and ship it back to us. Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping method or purchasing shipping insurance to ensure safe delivery.

Return Shipping

Return shipping costs are calculated and displayed at checkout for your initial order. For returns, customers are responsible for shipping costs unless the returned item is defective, damaged, or incorrect.

Processing Time

Once your return is received, please allow 1-3 business days for us to inspect the item and process your refund or exchange.

Refunds

Refunds will be issued to the original payment method once the return has been approved and processed. Please allow 5-10 business days for your refund to appear, depending on your bank or payment provider.

Important: Shipping fees are non-refundable unless the item was defective or an error was made on our part.

Cancellation Policy

Orders may be canceled within 24 hours of placement. After this window, orders begin processing and cannot be canceled.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with a description and photos of the issue. We will provide a full refund or exchange at no additional cost.

Exchanges

We offer exchanges for the same item in a different size or color if returned unused and within 14 days. Please follow the return process above, and once your return is received, we will ship your exchange.